Welcome to Urbanze! We are committed to ensuring your custom products reach you as quickly and smoothly as possible. Please read our shipping policy to understand our timelines, costs, and procedures.

1. Shipping Timeframes

Each item at Urbanze is custom-made, which requires additional processing time before shipment. Our typical process is as follows:

• Processing Time: Custom orders typically require 2-5 business days to complete, depending on the product and the complexity of customization.
• Shipping Time: Once processed, your order will be shipped based on your chosen shipping method:
  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Express Shipping: Estimated delivery within 2-4 business days.

Please note: Shipping times may vary slightly due to factors beyond our control, such as high order volumes, holidays, and carrier delays.

2. Shipping Costs

Shipping fees are calculated at checkout based on your location and the weight of your order. For orders above a certain value (please check our website for the current free shipping threshold), shipping may be free.

3. Tracking Your Order

Once your order is shipped, you will receive a confirmation email containing your tracking number. You can track your package in real time using the link provided.

4. International Shipping

Currently, we only offer domestic shipping within [mention country]. We are working to expand our services and may offer international shipping soon.

5. Order Issues and Delays

If there is any delay in processing or shipping your order, our team will notify you via email. Should you have any issues, please contact us at [your customer support email] with your order number for assistance.

6. Incorrect Shipping Information

Please ensure your shipping information is accurate when placing your order. Urbanze cannot be held responsible for orders that are delayed or undelivered due to incorrect or incomplete addresses.