Welcome to Urbanze.com. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before making a purchase or using our services.
General Terms
- These terms and conditions govern your use of Urbanze.com and the purchase of any products from our website.
- We reserve the right to amend or update these terms at any time without prior notice. Changes will take effect immediately upon posting on the website.
Custom Orders
- All customized products (mugs, t-shirts, etc.) are created according to the design, text, or artwork provided by you, the customer.
- It is your responsibility to ensure that the content you submit for customization is free of copyright violations, defamatory language, or inappropriate material. We reserve the right to refuse or cancel any order that contains prohibited or offensive content.
- We are not liable for any errors in the content you provide for customization. Double-check your design and text before submitting.
Order Processing & Fulfillment
- Orders are processed after payment is received and confirmed.
- The processing time for custom orders may vary based on the complexity of the design and availability of stock. We will notify you of any delays.
- Once an order is placed and processed, it cannot be changed or canceled.
Shipping & Delivery
- Shipping times are estimates and may vary depending on your location.
- We are not responsible for any delays caused by shipping carriers, weather conditions, or incorrect shipping information provided by the customer.
- International customers are responsible for any customs fees or additional charges imposed by their respective countries.
Returns & Refunds
- Customized products are non-refundable unless there is a manufacturing defect or an error on our part.
- If you receive a defective product, please contact us within 7 days of receiving the item. We will arrange a replacement or refund at our discretion.
- Non-customized items may be returned within 14 days of receipt, provided they are in their original condition and packaging.
Intellectual Property
- All designs, logos, images, and content on Urbanze.com are the property of the respective owners. Any unauthorized use or reproduction is prohibited.
- By submitting your design or artwork for customization, you confirm that you own the rights to the content or have permission to use it.
Limitation of Liability
- Urbanze.com is not responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.
- Our liability for any direct damages is limited to the total amount paid for the order in question.
User Conduct
- You agree not to misuse our website, engage in fraudulent activity, or interfere with the normal functioning of our services.
- We reserve the right to terminate your access to Urbanze.com if we detect any violation of these terms.
Privacy Policy
- Your personal information will be collected and used in accordance with our Privacy Policy, which is available on our website.
